RamSoft is committed to protecting your privacy. This privacy policy describes our collection, use, and disclosure of your personal information when you utilize RamSoft offerings and products. By using RamSoft Services, you agree to the collection and use of information in accordance with this Privacy Policy.

VEUILLEZ LIRE CETTE POLITIQUE DE CONFIDENTIALITÉ DANS SON INTÉGRALITÉ. SI VOUS N'ACCEPTEZ PAS LES CONDITIONS CI-DESSOUS, VEUILLEZ NE PAS UTILISER CE SITE.

DÉFINITIONS

Aux fins de la présente Politique de confidentialité :

Vous désigne la personne ou l'entité qui accède au Service ou l'utilise, que ce soit en sa propre qualité de représentant ou pour le compte d'autrui.

Entreprise (appelé « la Société », « Nous » ou « Notre » dans la présente Politique de confidentialité) fait référence à RamSoft, Inc., et ses filiales, alliances et sociétés affiliées.

Affilié désigne toute entité, filiales, partenaires de coentreprise ou autres sociétés sous le contrôle de RamSoft, Inc.
Compte désigne un compte unique créé pour que vous puissiez accéder à notre Service ou à des parties de notre Service.
Service désigne toute offre ou produit de RamSoft.‍
Fournisseur de services désigne toute personne physique ou morale qui traite les données pour le compte de la Société. Il s'agit de sociétés tierces ou de personnes employées par la Société pour faciliter le Service, pour fournir le Service au nom de la Société, pour exécuter des services liés au Service ou pour aider la Société à analyser la façon dont le Service est utilisé.

Service de médias sociaux tiers désigne tout site Web ou tout site Web de réseau social par lequel un utilisateur peut se connecter ou créer un compte pour utiliser le Service.
Données personnelles désigne tout renseignement se rapportant à une personne identifiée ou identifiable.
Biscuits sont de petits fichiers placés sur votre ordinateur, appareil mobile ou tout autre appareil par un site Web, contenant les détails de votre historique de navigation sur ce site Web parmi ses nombreuses utilisations.
Données d'utilisation désigne les données recueillies automatiquement, soit générées par l'utilisation du Service, soit à partir de l'infrastructure du service elle-même.
Site Web désigne toute offre en ligne de RAMSoft accessible au public, y compris, mais sans s'y limiter, le site RamSoft à l'adresse ramsoft.com, OmegaAi® à https://www.omegaai.com/, Blume® trouvé à https://blume.omegaai.com/ et RamSoft Communities à https://support.ramsoft.com/en/support/login.

LA COLLECTE ET L'UTILISATION DE VOS DONNÉES PERSONNELLES

Données personnelles

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Mailing Address including State, Province, ZIP/Postal code, City.

Données d'utilisation

Usage Data may be collected automatically when using the Service. Usage Data may include but is not limited to information such as your device type, browser type (desktop, mobile phone, tablet, or other), the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and unique device identifiers.

Technologies de suivi et cookies

Nous utilisons des témoins et d'autres technologies de suivi similaires pour suivre votre activité sur notre Service et stocker certaines informations. Vous pouvez demander à votre navigateur de limiter les types de cookies utilisés lors de l'utilisation de notre Service. Toutefois, si vous n'acceptez pas les cookies, il se peut que vous ne puissiez pas utiliser certaines parties de notre Service. Pour plus d'informations sur les cookies que nous utilisons et vos choix concernant les cookies, veuillez consulter notre Politique en matière de cookies.

UTILISATION DE VOS DONNÉES PERSONNELLES

La Société peut utiliser les Données personnelles aux fins suivantes :

Fournir et maintenir notre service.
Pour l'exécution d'un contrat, y compris : l'élaboration, la conformité et l'exécution du contrat d'achat des produits, articles ou services que vous avez achetés ou de tout autre contrat conclu avec nous par l'intermédiaire du Service.
Pour communiquer avec vous, y compris par courriel, appels téléphoniques, SMS ou autres formes équivalentes de communication électronique, telles que les notifications push de l'application mobile concernant les mises à jour ou les communications informatives liées aux fonctionnalités, aux produits ou aux services contractuels, y compris les mises à jour de sécurité, lorsque cela est nécessaire ou raisonnable pour leur mise en œuvre.
Pour vous fournir avec des nouvelles, des offres spéciales et des informations générales sur d'autres produits, services et événements que nous offrons qui sont similaires à ceux que vous avez déjà achetés ou sur lesquels vous avez demandé des renseignements, sauf si vous avez choisi de ne pas recevoir ces informations.
Pour gérer vos demandes : Pour répondre à vos demandes et gérer vos demandes qui nous sont adressées.

Nous pouvons partager vos renseignements personnels dans les situations suivantes :

Avec les fournisseurs de services : Nous pouvons partager vos informations personnelles avec des fournisseurs de services pour surveiller et analyser votre utilisation de notre Service, pour vous contacter ou pour le traitement des paiements.
Avec les affiliés : Nous pouvons partager vos informations avec nos Affiliés, auquel cas nous exigerons de ces Affiliés qu'ils se conforment à la présente Politique de confidentialité.
Avec des partenaires commerciaux : Nous pouvons partager vos informations avec nos partenaires commerciaux pour vous offrir certains produits, services ou promotions.

CONSERVATION DE VOS DONNÉES PERSONNELLES

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations or comply with applicable laws, resolve disputes, and enforce our agreements and policies. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

TRANSFERT DE VOS DONNÉES PERSONNELLES

Your information, including Personal Data, is processed by the Company in any place where the parties involved in the processing are located. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction and subject to data protection laws that may differ from those in your jurisdiction.
Your consent to this Privacy Policy followed by your submission of personal information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

DIVULGATION DE VOS DONNÉES PERSONNELLES

Opérations commerciales

Si la Société est impliquée dans une fusion, une acquisition ou une vente d'actifs, vos données personnelles peuvent être transférées et vos données peuvent être soumises à une politique de confidentialité différente.

Application de la loi

Under certain circumstances, the Company may be required to disclose your Personal Data, if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Autres exigences légales

The Company may disclose your Personal Data based on the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public and protect against legal liability. When necessary, the Company will limit the disclosures to the minimum extent required to comply with the above.

LA SÉCURITÉ DE VOS DONNÉES PERSONNELLES

The security of your Personal Data is important to us. No method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security from hackers and cyberattacks. The Company maintains suitable cyber insurance coverage to supplement the potential of such an event occurring.

Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, the Company will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws. Where the breach is likely to result in a high risk to the rights and freedoms of individuals, the Company will also notify the affected individuals without undue delay. Notification will include, to the extent possible, the nature of the breach, the categories and approximate number of individuals and records affected, the likely consequences of the breach, and the measures taken or proposed to address the breach.

Deletion of Personal Data

Upon issuing written instructions to RamSoft to cease processing of Personal Data, whether due to withdrawal of consent, fulfillment of the specified purpose, or any other reason, RamSoft shall restrict further active processing of the relevant Personal Data.
Please note that complete erasure of Personal Data, including from backup systems, archived records, or infrastructure logs, may not be technically feasible. In such cases, RamSoft will:

Extend confidentiality obligations to such retained Personal Data;
Restrict any further active processing of this data solely to those purposes that make erasure infeasible; and
Maintain such protections for as long as the data is retained.

PROTECTION DE LA VIE PRIVÉE DES ENFANTS

Our services may involve the collection and processing of personal information relating to individuals who are below the age required to provide valid consent under applicable data protection laws.
Where required by applicable law, we obtain verifiable consent from a parent or legal guardian prior to collecting or processing such personal information.
We implement appropriate safeguards to ensure that the personal information of minors is processed in accordance with applicable legal and regulatory requirements.
If you are a parent or legal guardian and believe that personal information relating to a minor has been collected or processed without appropriate consent, please contact us at privacy@ramsoft.com, and we will take appropriate steps in accordance with applicable law.

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DES RENSEIGNEMENTS SUPPLÉMENTAIRES POUR CERTAINES JURIDICTIONS

Vous trouverez ci-dessous des renseignements supplémentaires sur la collecte, l'utilisation et le partage de données sur la protection de la vie privée dans diverses régions du monde. Ces dispositions distinctes peuvent vous être applicables en fonction de votre emplacement ou des données.

I - LOI CALIFORNIENNE SUR LA PROTECTION DES RENSEIGNEMENTS PERSONNELS DES CONSOMMATEURS (CCPA)

Le CCPA (California Consumer Privacy Act) est disponible ici here . In order to exercise any of your rights under the CCPA, and if you are a California resident, you may reach out using the information provided in the Contact Us section of this policy or by sending us an email at privacy@ramsoft.com. The Company will endeavor to disclose and deliver the required information within 45 days of receiving your verifiable request. We may extend the period to provide the required information to you once by an additional 45 days when reasonable,necessary, and with prior notice to you.. Afin d'exercer l'un de vos droits en vertu de la CCPA, et si vous êtes un résident de la Californie, vous pouvez nous contacter en utilisant les informations fournies dans le section de cette politique ou en nous envoyant un courriel à , avec vos questions ou demandes concernant vos données. La Société s'efforcera de divulguer et de fournir les renseignements requis dans les 45 jours suivant la réception de votre demande vérifiable. Nous pouvons prolonger la période pour vous fournir les informations requises une fois de 45 jours supplémentaires lorsque cela est raisonnable, nécessaire et avec un préavis.

Additional Consumer Rights Under the CCPA:

Right to Know / Access: You have the right to request that the Company disclose the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting or sharing Personal Information, and the categories of third parties with whom we share Personal Information.

Right to Correction: You have the right to request the correction of inaccurate Personal Information that the Company maintains about you.

Right to Non-Discrimination: The Company will not discriminate against you for exercising any of your rights under the CCPA.

Ne pas vendre mes informations et mécanisme de désinscription En vertu de la CCPA, les résidents de la Californie ont le droit de refuser la vente de leurs renseignements personnels. Si vous souhaitez exercer ce droit, vous pouvez soumettre une demande en nous envoyant un courriel à Courriel : privacy@ramsoft.com. Une fois que nous aurons reçu votre demande, nous la traiterons conformément aux exigences de la CCPA et nous veillerons à ce que vos renseignements personnels ne soient pas vendus, sauf si vous donnez votre consentement explicite à l'avenir.

II - LA LPRPDE

Les lois de la LPRPDE et les règlements connexes sont disponibles à Lois sur la LPRPDE et règlements connexes - Commissariat à la protection de la vie privée du Canada. Nous comprenons que vous pouvez avoir des préférences quant à la façon dont vos données sont utilisées. Si vous souhaitez examiner ou demander des modifications à l'un de vos renseignements personnels que nous recueillons dans le cadre de la LPRPDE, veuillez nous envoyer un courriel à Courriel : privacy@ramsoft.com.

III - LOI SUR LA PROTECTION DES DONNÉES PERSONNELLES NUMÉRIQUES (DPDPA) - INDEDigital Personal Data Protection Act (DPDPA) - India

If you are located in India, the processing of your personal data will be governed by the provisions of the Digital Personal Data Protection Act, 2023 ("DPDPAct").

Under the DPDP Act, individuals whose personal data is processed are referred to as"Data Principals", and organizations that determine the purpose and means of processing such data are referred to as "Data Fiduciaries."RamSoft may process personal data on behalf of its customers in connection with the services provided through its platforms. In such cases, RamSoft acts as a Data Processor under the Digital Personal Data Protection Act, 2023.

A Data Processor refers to any person or entity that processes personal data on behalf of a Data Fiduciary and strictly in accordance with the instructions provided by the Data Fiduciary.

As a Data Principal, you have the following rights under applicable law:

Right to Access Information: You have the right to request confirmation as to whether your personal data is being processed and to obtain information regarding the categories of personal data being processed, the purpose of processing, and the entities with whom such data has been shared..
Right to Withdraw Consent: Where personal data is processed based on your consent, you may withdraw such consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal.
Right to Grievance Redressal: You have the right to raise grievances regarding the processing of your personal data. RamSoft will acknowledge and address such grievances within a reasonable time in accordance with applicable laws.
Right to Nominate: You have the right to nominate another individual who may exercise your rights under applicable data protection laws in the event of your death or incapacity.

Grievance Redressal Mechanism: If you have any concerns, complaints, or requests relating to the processing of your personal data, you may contact our Data Protection Officer or Grievance Officer using the details provided below. RamSoft will review and respond to such requests in accordance with applicable data protection laws.

Data Protection Officer Contact: Email: dpo@ramsoft.com

IV. L'ESPACE ÉCONOMIQUE EUROPÉENEuropean Economic Area —GDPR

A. Généralités

This Data Protection Policy establishes consistent data protection standards across the company for processing personal data within the European Union and the European Economic Area (EU/EEA), transferring personal data to company locations outside the EU/EEA and to safeguard data transferred outside the EU/EEA.

1. Personne-ressource

Data Processor: The data processor responsible for data processing pursuant to the GDPR is: RamSoftInc., 8 King Street East, Toronto, ON, Canada.

EU-GDPR Representative: Our EU-GDPR representative is the AF Pharma Service Europe SL Muntaner 281, 08021 Barcelona, Spain.

Data Protection Officer (DPO): For matters relating to personal data protection under the GDPR, you may contact our Data Protection Officer at: Email: dpo@ramsoft.com

2. Portée de la protection des données

Dataprotection applies to personal data, i.e. all information relating to anidentified or identifiable natural person. If you have any questions about this Privacy Policy, please contact us via e-mail: privacy@ramsoft.com. Depending on the type of request, validation of your identity may be required.

3. Vos droits

The following rights are granted by European Union directives and regulations. If you wish to exercise any of the rights listed below, please contact us at the above address.

Right to access – We will confirm whether we are processing any of your personal data, which data we are processing, and for what purpose we are processing it.
Right to rectification – If any of the data we have stored is incorrect, we would certainly be happy to correct it.
Right to erasure – We will comply with your request as far as legally possible.

Please note that complete erasure of Personal Data, including from backup systems,archived records, or infrastructure logs, may not be technically feasible. In such cases, RamSoft will extend confidentiality obligations to such retained data, restrict further active processing of this data solely to those purposes that make erasure infeasible, and maintain such protections for as long as the data is retained.

Right to restriction of processing – Should you wish to restrict use, we will comply with your request as far as legally possible.
Right to withdraw your consent – Should you wish to revoke any previously granted consent, we will comply with your request. Revocation does not affect the permissibility of the processing of your data received previously.
Right to be informed – Individuals have the right to know how their data is collected, used, and processed.
Right to data portability – Individuals can request that their data be transferred to another controller or provided to them in a structured, commonly used, and machine-readable format.
Right to object – Individuals can object to the processing of their personal data in certain circumstances, including direct marketing.

4. Période de conservation

The data processed by us will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized, subject to the deletion limitations described in the Deletion of Personal Data section of this policy.

5. Cryptage SSL ou TLS

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption to protect your data in transit. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

6. Enfants

Our services may involve the collection and processing of personal information relating to individuals who are below the age required to provide valid consent under applicable data protection laws. Where required by applicable law, we obtain verifiable consent from a parent or legal guardian prior to collecting or processing such personal information. We implement appropriate safeguards to ensure that the personal information of minors is processed in accordance with applicable legal and regulatory requirements. If you are a parent or legal guardian and believe that personal information relating to a minor has been collected or processed without appropriate consent, please contact us at privacy@ramsoft.com,and we will take appropriate steps in accordance with applicable law.

7. Transfert

The Company may only transfer personal data from within the EU/EEA to entities located outside of this region (including granting access from a third country)under specific conditions

The third country must be recognized by the EU Commission as providing an equivalent level of data protection.
The transfer must adhere to the EU's standard contractual clauses.
Other approved safeguards as outlined under applicable GDPR provisions may be used.
In limited cases where the above options are not feasible, transfers may be permitted under specific exemptions (e.g., legal claims).

8.Surveillance et production de rapports sur la réglementation des pays tiers

The Company operating in jurisdictions outside of the company's primary region must immediately inform the Data Protection Officer if local laws impede the company's ability to fulfil data protection obligations or significantly impact the data protection guarantees provided under this policy.
The Company will assess the situation to identify practical solutions that align with the policy's objectives.
If the Company is compelled by a public authority to withhold information about data disclosures from the supervisory authority, it must actively seek to overturn this restriction and provide annual summaries of disclosure requests to the relevant authorities.
Les transferts de données personnelles aux autorités publiques doivent être justifiés, proportionnés et limités à ce qui est nécessaire dans une société ouverte.
Les personnes concernées ont le droit d'appliquer cette disposition.

B. Traitement des données lors de l'utilisation de notre site

1. Fourniture technique du site Web

Regardless of whether you use services on our website, your device automatically transmitscertain data for technical reasons when you access our website. The following data may be stored:

Date and time of access
Browser type and version
Operating system
URL of the website previously visited
Volume of data transmitted
Requested domain
Notification of successful data retrieval
Search term when using a web browser
Abbreviated/anonymized IP
Full IP address
Diagnostic information in the event of errors

3. Contact, Formulaire de contact

The processing of your data in the context of contacting us via contact form, e-mail or support is carried out, depending on the content of the inquiry, in the case of purely informational inquiries on the basis of your consent, or insofar as the contact is in connection with pre-contractual performance obligations. For providing you with the contact form, we use the service of Salesforce Marketing Cloud, which processes the data on our behalf.

4. Bulletin

We provide you with a newsletter you can register to on our website. To send you the newsletter, we process your e-mail address you provided when registering.You may withdraw your consent at any time by sending an e-mail requesting the same to privacy@ramsoft.com or by following the instructions at the bottom of a newsletter e-mail to click"Unsubscribe".

5. Utilisation de cookies, statistiques, publicité, suivi et retargeting

You can find further information on cookies in our Cookie Policy.You can also change the settings of your cookies via the respective change button in the cookie banner of the website. We use Google Analytics, Google Web Fonts, Google reCAPTCHA, Salesforce Marketing Cloud, LinkedIn, and Qualified Chatbot for analytics, marketing, and user interaction purposes. Each of these services processes data on our behalf and is subject to their respective privacy policies.

For communication and notification services in Our Service, we use the services provided by Twilio Inc. You have the option to manage, enable or disable these notifications at any time through the settings on your mobile device. For more information, please see: https://www.twilio.com/en-us/legal/privacy

C. Traitement des données lors de l'utilisation de notre Service

We require technical operating data to enable the secure operation of our website and app and to be able to provide the contractually agreed services. For the technical provision of Web Browser Application, we use the hosting services of Microsoft Azure to process meta and communication data.

1. Fourniture technique de l'application Web

2. Fornecimento técnico do aplicativo móvel

Download do aplicativo

When you want to use Blume®, you must register an account, either via Web Browser Application or Mobile Application. You can register with your email address or through a third-party provider's account (Facebook, Apple, Microsoft, orGoogle). Please note that removing third-party login connections does not lead to an automatic deletion of your personal data.

All users, regardless of region, can request the deletion of their Personal Data by contacting us at privacy@ramsoft.com.Upon receiving a valid request, we will take appropriate steps to delete the requested data unless legal or regulatory requirements mandate its retention.Please note that complete erasure of Personal Data, including from backup systems, archived records, or infrastructure logs, may not be technically feasible. In such cases, RamSoft will extend confidentiality obligations to such retained data, restrict further active processing, and maintain such protections for as long as the data is retained.

3. Registro de uma conta de usuário Blume

While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

4. Dados da conta do usuário

Primeiro nome e sobrenome
Endereço de e-mail
Senha (criptografada)

Você pode nos fornecer as seguintes informações adicionais, se quiser.

Segundo nome
Data de nascimento
Idioma
Número do Seguro Social (ou número de identificação relevante)
Estado de saúde
Nome de solteira da mãe
Endereço para correspondência, incluindo estado, província, CEP/código postal, cidade, país
Número de telefone
Contato de emergência

You can upload your documents, such as historical reports, medical image data, and other document types involved in patient care. If you want, you can share the personal information you uploaded with your healthcare provider. We do not decide on the purpose of the usage of the data, we only host and store the data for you.

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5. Gerencie e compartilhe documentos

6. Comunicação e notificações

Para serviços de comunicação e notificação em Nosso Serviço, usamos os serviços fornecidos pela Twilio Inc., 375 Beale Street, Suite 300, San Francisco CA 94105, EUA. A Twilio é uma provedora de serviços de comunicação e nos permite receber e/ou responder às suas mensagens de texto ou enviar notificações. O objetivo é aprimorar sua experiência de usuário e ajudá-lo a aproveitar ao máximo os recursos do Serviço. Você tem a opção de gerenciar, ativar ou desativar essas notificações a qualquer momento por meio das configurações do seu dispositivo móvel.

7. Solicitações de titulares de dados, contato conosco e rastreamento de bugs

We use Jira ticketing system, a platform from Atlassian Inc., to handle your claims and inquiries via email and contact forms. Jira also acts as the primary bug tracking tool in support of the Service.

8. Funcionalidade de pesquisa

We use Elasticsearch for the provision of the search function via the search box and for navigation and filters.

9. Relatórios de falhas e solução de problemas

We useDatadog for Cloud Monitoring. The service is used for the collection ofapplication logs, crash reports, and records of full user interactions of OurService. The legal basis for data processing is your consent. You can withdrawyour consent for data processing at any time.

10. Browser Refresh within the App

We usethe service Twilio Sync in order to refresh pages in our App. Twilio Syncstores metadata of the processes performed for 120 days before being deletedand does not store any personal or sensitive information generated from theService.

D. Processamento de dados em nome da instituição de saúde

1. Marcação de consulta

In the context of booking appointments via the calendar function, we process personal data on behalf of the healthcare facility to manage user accounts, to enable functions around appointment booking, to provide customer support and to share with the user relevant information around appointment booking.

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Links to Other WebsitesLINKS PARA OUTROS SITES

Our Service may contain links to other websites that are neither operated nor controlled in any way by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy PolicyALTERAÇÕES NESTA POLÍTICA DE PRIVACIDADE

We may update our Privacy Policy from time to time. We will update the "Last updated" date at the top of this Privacy Policy to reflect the effective dates of the updates. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

ENTRE EM CONTATO CONOSCO

For matters related to data protection and privacy, you may contact our privacy team at privacy@ramsoft.com.Your request will be directed to the appropriate individual overseeing compliance with data protection regulations.

For matters relating to personal data protection under the GDPR or DPDPA, you may contact our Data Protection Officer at: dpo@ramsoft.com

Politique de confidentialité