RamSoft is committed to protecting your privacy. This privacy policy describes our collection, use, and disclosure of your personal information when you utilize RamSoft offerings and products. By using RamSoft Services, you agree to the collection and use of information in accordance with this Privacy Policy.

LEA ESTA POLÍTICA DE PRIVACIDAD EN SU TOTALIDAD. SI NO ESTÁ DE ACUERDO CON LOS SIGUIENTES TÉRMINOS, NO UTILICE ESTE SITIO.

DEFINICIONES

A los efectos de esta Política de privacidad:

Tú se refiere a la persona o entidad que accede o utiliza el Servicio, ya sea en calidad de representante o en nombre de otra persona.

Empresa (denominada «la Compañía», «Nosotros», «Nos» o «Nuestro» en esta Política de privacidad) se refiere a RamSoft, Inc., y sus subsidiarias, alianzas y afiliadas.

Afiliado significa cualquier entidad, subsidiaria, socios de empresas conjuntas u otras compañías bajo el control de RamSoft, Inc.
Cuenta se refiere a una cuenta única creada para que usted acceda a nuestro Servicio o a partes de nuestro Servicio.
Servicio se refiere a cualquier oferta o producto de RamSoft.‍
Proveedor de servicios se refiere a cualquier persona física o jurídica que procese los datos en nombre de la Compañía. Se refiere a terceras empresas o personas empleadas por la Compañía para facilitar el Servicio, prestar el Servicio en nombre de la Compañía, prestar servicios relacionados con el Servicio o ayudar a la Compañía a analizar cómo se utiliza el Servicio.

Servicio de redes sociales de terceros se refiere a cualquier sitio web o sitio web de red social a través del cual un usuario puede iniciar sesión o crear una cuenta para usar el Servicio.
Datos personales es cualquier información relacionada con una persona identificada o identificable.
Galletas son pequeños archivos que un sitio web coloca en su computadora, dispositivo móvil o cualquier otro dispositivo y que contienen los detalles de su historial de navegación en ese sitio web, entre sus muchos usos.
Datos de uso se refiere a los datos recopilados automáticamente, ya sea generados por el uso del Servicio o desde la propia infraestructura del Servicio.
Sitio web se refiere a cualquier oferta de RamSoft en línea disponible públicamente, incluido, entre otros, el sitio de RamSoft en ramsoft.com, OmegaAI® en https://www.omegaai.com/, Blume® se encuentra en https://blume.omegaai.com/ y RamSoft Communities en https://support.ramsoft.com/en/support/login.

RECOPILACIÓN Y USO DE SUS DATOS PERSONALES

Datos personales

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Mailing Address including State, Province, ZIP/Postal code, City.

Datos de uso

Usage Data may be collected automatically when using the Service. Usage Data may include but is not limited to information such as your device type, browser type (desktop, mobile phone, tablet, or other), the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and unique device identifiers.

Tecnologías de seguimiento y cookies

Usamos cookies y otras tecnologías de seguimiento similares para rastrear su actividad en nuestro Servicio y almacenar cierta información. Puede indicarle a su navegador que limite los tipos de cookies que se utilizan mientras utiliza nuestro Servicio. Sin embargo, si no acepta las cookies, es posible que no pueda utilizar algunas partes de nuestro Servicio. Para obtener más información sobre las cookies que utilizamos y sus opciones en relación con las cookies, consulte nuestra Política de cookies.

USO DE SUS DATOS PERSONALES

La Compañía puede utilizar los datos personales para los siguientes fines:

Para proporcionar y mantener nuestro Servicio.
Para la ejecución de un contrato, incluyendo el desarrollo, el cumplimiento y la ejecución del contrato de compra de los productos, artículos o servicios que haya adquirido o de cualquier otro contrato con nosotros a través del Servicio.
Para ponernos en contacto con usted, incluyendo por correo electrónico, llamadas telefónicas, SMS u otras formas equivalentes de comunicación electrónica, como las notificaciones push de la aplicación móvil sobre actualizaciones o comunicaciones informativas relacionadas con las funcionalidades, los productos o los servicios contratados, incluidas las actualizaciones de seguridad, cuando sea necesario o razonable para su implementación.
Para proporcionarle con noticias, ofertas especiales e información general sobre otros productos, servicios y eventos que ofrecemos y que son similares a los que ya ha comprado o sobre los que ha solicitado, a menos que haya optado por no recibir dicha información.
Para gestionar tus solicitudes: Para atender y gestionar las solicitudes que nos haga.

Podemos compartir su información personal en las siguientes situaciones:

Con los proveedores de servicios: Podemos compartir su información personal con los proveedores de servicios para supervisar y analizar el uso que hace de nuestro Servicio, para ponernos en contacto con usted o para procesar los pagos.
Con afiliados: Podemos compartir su información con nuestros afiliados, en cuyo caso exigiremos a esos afiliados que cumplan con esta Política de privacidad.
Con socios comerciales: Podemos compartir su información con nuestros socios comerciales para ofrecerle ciertos productos, servicios o promociones.

RETENCIÓN DE SUS DATOS PERSONALES

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations or comply with applicable laws, resolve disputes, and enforce our agreements and policies. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

TRANSFERENCIA DE SUS DATOS PERSONALES

Your information, including Personal Data, is processed by the Company in any place where the parties involved in the processing are located. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction and subject to data protection laws that may differ from those in your jurisdiction.
Your consent to this Privacy Policy followed by your submission of personal information represents your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

DIVULGACIÓN DE SUS DATOS PERSONALES

Transacciones comerciales

Si la Compañía participa en una fusión, adquisición o venta de activos, sus datos personales pueden transferirse y sus datos pueden quedar sujetos a una Política de privacidad diferente.

Cumplimiento de la ley

Under certain circumstances, the Company may be required to disclose your Personal Data, if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Otros requisitos legales

The Company may disclose your Personal Data based on the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public and protect against legal liability. When necessary, the Company will limit the disclosures to the minimum extent required to comply with the above.

SEGURIDAD DE SUS DATOS PERSONALES

The security of your Personal Data is important to us. No method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security from hackers and cyberattacks. The Company maintains suitable cyber insurance coverage to supplement the potential of such an event occurring.

Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, the Company will notify the relevant supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, in accordance with applicable data protection laws. Where the breach is likely to result in a high risk to the rights and freedoms of individuals, the Company will also notify the affected individuals without undue delay. Notification will include, to the extent possible, the nature of the breach, the categories and approximate number of individuals and records affected, the likely consequences of the breach, and the measures taken or proposed to address the breach.

Deletion of Personal Data

Upon issuing written instructions to RamSoft to cease processing of Personal Data, whether due to withdrawal of consent, fulfillment of the specified purpose, or any other reason, RamSoft shall restrict further active processing of the relevant Personal Data.
Please note that complete erasure of Personal Data, including from backup systems, archived records, or infrastructure logs, may not be technically feasible. In such cases, RamSoft will:

Extend confidentiality obligations to such retained Personal Data;
Restrict any further active processing of this data solely to those purposes that make erasure infeasible; and
Maintain such protections for as long as the data is retained.

PRIVACIDAD DE LOS NIÑOS

Our services may involve the collection and processing of personal information relating to individuals who are below the age required to provide valid consent under applicable data protection laws.
Where required by applicable law, we obtain verifiable consent from a parent or legal guardian prior to collecting or processing such personal information.
We implement appropriate safeguards to ensure that the personal information of minors is processed in accordance with applicable legal and regulatory requirements.
If you are a parent or legal guardian and believe that personal information relating to a minor has been collected or processed without appropriate consent, please contact us at privacy@ramsoft.com, and we will take appropriate steps in accordance with applicable law.

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INFORMACIÓN ADICIONAL PARA CIERTAS JURISDICCIONES

A continuación, se proporciona información adicional sobre la recopilación, el uso y el intercambio de datos de privacidad en varias regiones del mundo. Estas disposiciones independientes pueden serle aplicables en función de su ubicación o de los datos.

I - LEY DE PRIVACIDAD DEL CONSUMIDOR DE CALIFORNIA (CCPA)

La CCPA (Ley de Privacidad del Consumidor de California) está disponible aquí here . In order to exercise any of your rights under the CCPA, and if you are a California resident, you may reach out using the information provided in the Contact Us section of this policy or by sending us an email at privacy@ramsoft.com. The Company will endeavor to disclose and deliver the required information within 45 days of receiving your verifiable request. We may extend the period to provide the required information to you once by an additional 45 days when reasonable,necessary, and with prior notice to you.. Para ejercer cualquiera de sus derechos en virtud de la CCPA, y si es residente de California, puede ponerse en contacto con nosotros utilizando la información proporcionada en el sección de esta política o enviándonos un correo electrónico a , con sus preguntas o solicitudes sobre sus datos. La Compañía se esforzará por divulgar y entregar la información requerida en un plazo de 45 días a partir de la recepción de su solicitud verificable. Podemos extender el período para proporcionarle la información requerida una vez por 45 días adicionales cuando sea razonable, necesario y con previo aviso.

Additional Consumer Rights Under the CCPA:

Right to Know / Access: You have the right to request that the Company disclose the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting or sharing Personal Information, and the categories of third parties with whom we share Personal Information.

Right to Correction: You have the right to request the correction of inaccurate Personal Information that the Company maintains about you.

Right to Non-Discrimination: The Company will not discriminate against you for exercising any of your rights under the CCPA.

Mecanismo de no vender mi información y de exclusión Según la CCPA, los residentes de California tienen derecho a excluirse de la venta de su información personal. Si desea ejercer este derecho, puede enviar una solicitud enviándonos un correo electrónico a privacy@ramsoft.com. Una vez que recibamos su solicitud, la procesaremos de acuerdo con los requisitos de la CCPA y nos aseguraremos de que su información personal no se venda a menos que nos dé su consentimiento explícito en el futuro.

II - PIPEDA

La legislación de la PIPEDA y los reglamentos relacionados están disponibles en Legislación de la PIPEDA y reglamentos relacionados - Oficina del Comisionado de Privacidad de Canadá. Entendemos que puede tener preferencias sobre cómo se utilizan sus datos. Si desea revisar o solicitar cambios en la información de identificación personal que recopilamos en relación con la PIPEDA, envíenos un correo electrónico a privacy@ramsoft.com.

III - LEY DE PROTECCIÓN DE DATOS PERSONALES DIGITALES (DPDPA) - INDIADigital Personal Data Protection Act (DPDPA) - India

If you are located in India, the processing of your personal data will be governed by the provisions of the Digital Personal Data Protection Act, 2023 ("DPDPAct").

Under the DPDP Act, individuals whose personal data is processed are referred to as"Data Principals", and organizations that determine the purpose and means of processing such data are referred to as "Data Fiduciaries."RamSoft may process personal data on behalf of its customers in connection with the services provided through its platforms. In such cases, RamSoft acts as a Data Processor under the Digital Personal Data Protection Act, 2023.

A Data Processor refers to any person or entity that processes personal data on behalf of a Data Fiduciary and strictly in accordance with the instructions provided by the Data Fiduciary.

As a Data Principal, you have the following rights under applicable law:

Right to Access Information: You have the right to request confirmation as to whether your personal data is being processed and to obtain information regarding the categories of personal data being processed, the purpose of processing, and the entities with whom such data has been shared..
Right to Withdraw Consent: Where personal data is processed based on your consent, you may withdraw such consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal.
Right to Grievance Redressal: You have the right to raise grievances regarding the processing of your personal data. RamSoft will acknowledge and address such grievances within a reasonable time in accordance with applicable laws.
Right to Nominate: You have the right to nominate another individual who may exercise your rights under applicable data protection laws in the event of your death or incapacity.

Grievance Redressal Mechanism: If you have any concerns, complaints, or requests relating to the processing of your personal data, you may contact our Data Protection Officer or Grievance Officer using the details provided below. RamSoft will review and respond to such requests in accordance with applicable data protection laws.

Data Protection Officer Contact: Email: dpo@ramsoft.com

IV. ESPACIO ECONÓMICO EUROPEOEuropean Economic Area —GDPR

A. Generalidades

This Data Protection Policy establishes consistent data protection standards across the company for processing personal data within the European Union and the European Economic Area (EU/EEA), transferring personal data to company locations outside the EU/EEA and to safeguard data transferred outside the EU/EEA.

1. Contacto

Data Processor: The data processor responsible for data processing pursuant to the GDPR is: RamSoftInc., 8 King Street East, Toronto, ON, Canada.

EU-GDPR Representative: Our EU-GDPR representative is the AF Pharma Service Europe SL Muntaner 281, 08021 Barcelona, Spain.

Data Protection Officer (DPO): For matters relating to personal data protection under the GDPR, you may contact our Data Protection Officer at: Email: dpo@ramsoft.com

2. Alcance de la protección de datos

Dataprotection applies to personal data, i.e. all information relating to anidentified or identifiable natural person. If you have any questions about this Privacy Policy, please contact us via e-mail: privacy@ramsoft.com. Depending on the type of request, validation of your identity may be required.

3. Sus derechos

The following rights are granted by European Union directives and regulations. If you wish to exercise any of the rights listed below, please contact us at the above address.

Right to access – We will confirm whether we are processing any of your personal data, which data we are processing, and for what purpose we are processing it.
Right to rectification – If any of the data we have stored is incorrect, we would certainly be happy to correct it.
Right to erasure – We will comply with your request as far as legally possible.

Please note that complete erasure of Personal Data, including from backup systems,archived records, or infrastructure logs, may not be technically feasible. In such cases, RamSoft will extend confidentiality obligations to such retained data, restrict further active processing of this data solely to those purposes that make erasure infeasible, and maintain such protections for as long as the data is retained.

Right to restriction of processing – Should you wish to restrict use, we will comply with your request as far as legally possible.
Right to withdraw your consent – Should you wish to revoke any previously granted consent, we will comply with your request. Revocation does not affect the permissibility of the processing of your data received previously.
Right to be informed – Individuals have the right to know how their data is collected, used, and processed.
Right to data portability – Individuals can request that their data be transferred to another controller or provided to them in a structured, commonly used, and machine-readable format.
Right to object – Individuals can object to the processing of their personal data in certain circumstances, including direct marketing.

4. Periodo de retención

The data processed by us will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized, subject to the deletion limitations described in the Deletion of Personal Data section of this policy.

5. Cifrado SSL o TLS

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption to protect your data in transit. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

6. Niños

Our services may involve the collection and processing of personal information relating to individuals who are below the age required to provide valid consent under applicable data protection laws. Where required by applicable law, we obtain verifiable consent from a parent or legal guardian prior to collecting or processing such personal information. We implement appropriate safeguards to ensure that the personal information of minors is processed in accordance with applicable legal and regulatory requirements. If you are a parent or legal guardian and believe that personal information relating to a minor has been collected or processed without appropriate consent, please contact us at privacy@ramsoft.com,and we will take appropriate steps in accordance with applicable law.

7. Transferir

The Company may only transfer personal data from within the EU/EEA to entities located outside of this region (including granting access from a third country)under specific conditions

The third country must be recognized by the EU Commission as providing an equivalent level of data protection.
The transfer must adhere to the EU's standard contractual clauses.
Other approved safeguards as outlined under applicable GDPR provisions may be used.
In limited cases where the above options are not feasible, transfers may be permitted under specific exemptions (e.g., legal claims).

8.Seguimiento y presentación de informes sobre la normativa de terceros países

The Company operating in jurisdictions outside of the company's primary region must immediately inform the Data Protection Officer if local laws impede the company's ability to fulfil data protection obligations or significantly impact the data protection guarantees provided under this policy.
The Company will assess the situation to identify practical solutions that align with the policy's objectives.
If the Company is compelled by a public authority to withhold information about data disclosures from the supervisory authority, it must actively seek to overturn this restriction and provide annual summaries of disclosure requests to the relevant authorities.
Las transferencias de datos personales a las autoridades públicas deben estar justificadas, ser proporcionadas y limitarse a lo necesario en una sociedad abierta.
Los interesados tienen derecho a hacer cumplir esta disposición.

B. Procesamiento de datos al utilizar nuestro sitio web

1. Suministro técnico del sitio web

Regardless of whether you use services on our website, your device automatically transmitscertain data for technical reasons when you access our website. The following data may be stored:

Date and time of access
Browser type and version
Operating system
URL of the website previously visited
Volume of data transmitted
Requested domain
Notification of successful data retrieval
Search term when using a web browser
Abbreviated/anonymized IP
Full IP address
Diagnostic information in the event of errors

3. Contacto, formulario de contacto

The processing of your data in the context of contacting us via contact form, e-mail or support is carried out, depending on the content of the inquiry, in the case of purely informational inquiries on the basis of your consent, or insofar as the contact is in connection with pre-contractual performance obligations. For providing you with the contact form, we use the service of Salesforce Marketing Cloud, which processes the data on our behalf.

4. Boletín

We provide you with a newsletter you can register to on our website. To send you the newsletter, we process your e-mail address you provided when registering.You may withdraw your consent at any time by sending an e-mail requesting the same to privacy@ramsoft.com or by following the instructions at the bottom of a newsletter e-mail to click"Unsubscribe".

5. Uso de cookies, estadísticas, publicidad, seguimiento y retargeting

You can find further information on cookies in our Cookie Policy.You can also change the settings of your cookies via the respective change button in the cookie banner of the website. We use Google Analytics, Google Web Fonts, Google reCAPTCHA, Salesforce Marketing Cloud, LinkedIn, and Qualified Chatbot for analytics, marketing, and user interaction purposes. Each of these services processes data on our behalf and is subject to their respective privacy policies.

For communication and notification services in Our Service, we use the services provided by Twilio Inc. You have the option to manage, enable or disable these notifications at any time through the settings on your mobile device. For more information, please see: https://www.twilio.com/en-us/legal/privacy

C. Procesamiento de datos al utilizar nuestro Servicio

We require technical operating data to enable the secure operation of our website and app and to be able to provide the contractually agreed services. For the technical provision of Web Browser Application, we use the hosting services of Microsoft Azure to process meta and communication data.

1. Provisión técnica de la aplicación web

2. Provisión técnica de la aplicación móvil

Descarga de la aplicación

When you want to use Blume®, you must register an account, either via Web Browser Application or Mobile Application. You can register with your email address or through a third-party provider's account (Facebook, Apple, Microsoft, orGoogle). Please note that removing third-party login connections does not lead to an automatic deletion of your personal data.

All users, regardless of region, can request the deletion of their Personal Data by contacting us at privacy@ramsoft.com.Upon receiving a valid request, we will take appropriate steps to delete the requested data unless legal or regulatory requirements mandate its retention.Please note that complete erasure of Personal Data, including from backup systems, archived records, or infrastructure logs, may not be technically feasible. In such cases, RamSoft will extend confidentiality obligations to such retained data, restrict further active processing, and maintain such protections for as long as the data is retained.

3. Registro de una cuenta de usuario de Blume

While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

4. Datos de la cuenta de usuario

Nombre y apellidos
Dirección de correo electrónico
Contraseña (cifrada)

Si lo desea, puede proporcionarnos la siguiente información adicional.

Segundo nombre
Fecha de nacimiento
Idioma
Número de seguro social (o número de identificación correspondiente)
Estado de salud
Nombre de soltera de la madre
Dirección postal, incluido el estado, la provincia, el código postal, la ciudad y el país
número de teléfono
Contacto de emergencia

You can upload your documents, such as historical reports, medical image data, and other document types involved in patient care. If you want, you can share the personal information you uploaded with your healthcare provider. We do not decide on the purpose of the usage of the data, we only host and store the data for you.

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5. Gestiona y comparte documentos

6. Comunicación y notificaciones

Para los servicios de comunicación y notificación de Nuestro Servicio, utilizamos los servicios proporcionados por Twilio Inc., 375 Beale Street, Suite 300, San Francisco CA 94105, EE. UU. Twilio es un proveedor de servicios de comunicación y nos permite recibir y/o responder sus mensajes de texto o enviarle notificaciones. El objetivo es mejorar tu experiencia de usuario y ayudarte a aprovechar al máximo las funciones del Servicio. Tiene la opción de administrar, habilitar o deshabilitar estas notificaciones en cualquier momento a través de la configuración de su dispositivo móvil.

7. Solicitudes del interesado, contacto con nosotros y seguimiento de errores

We use Jira ticketing system, a platform from Atlassian Inc., to handle your claims and inquiries via email and contact forms. Jira also acts as the primary bug tracking tool in support of the Service.

8. Funcionalidad de búsqueda

We use Elasticsearch for the provision of the search function via the search box and for navigation and filters.

9. Informes de fallos y solución de problemas

We useDatadog for Cloud Monitoring. The service is used for the collection ofapplication logs, crash reports, and records of full user interactions of OurService. The legal basis for data processing is your consent. You can withdrawyour consent for data processing at any time.

10. Browser Refresh within the App

We usethe service Twilio Sync in order to refresh pages in our App. Twilio Syncstores metadata of the processes performed for 120 days before being deletedand does not store any personal or sensitive information generated from theService.

D. Procesamiento de datos en nombre del centro de salud

1. Reserva de cita

In the context of booking appointments via the calendar function, we process personal data on behalf of the healthcare facility to manage user accounts, to enable functions around appointment booking, to provide customer support and to share with the user relevant information around appointment booking.

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Links to Other WebsitesENLACES A OTROS SITIOS WEB

Our Service may contain links to other websites that are neither operated nor controlled in any way by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy PolicyCAMBIOS EN ESTA POLÍTICA DE PRIVACIDAD

We may update our Privacy Policy from time to time. We will update the "Last updated" date at the top of this Privacy Policy to reflect the effective dates of the updates. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACTA CON NOSOTROS

For matters related to data protection and privacy, you may contact our privacy team at privacy@ramsoft.com.Your request will be directed to the appropriate individual overseeing compliance with data protection regulations.

For matters relating to personal data protection under the GDPR or DPDPA, you may contact our Data Protection Officer at: dpo@ramsoft.com

Política de privacidad