Radiology departments and imaging facilities often find themselves under pressure to cut costs and having to face payment reductions. That leads one to wonder about how healthcare providers should navigate these financial constraints without compromising the level of care they provide to their patients.
One strategy to go about this involves taking advantage of innovative technology and tools to drive productivity for your staff.
Let’s dive into the three approaches that can help you maximize your dollars while still delivering a first-rate patient experience.
Reduce patient no-shows
Patient no-shows has been a long-standing problem for radiology practices. A no-show refers to when a patient fails to attend a scheduled appointment without notifying the healthcare provider beforehand. Unfortunately, the healthcare system loses out on millions of dollars due to this persistent problem.
To be more precise, 67,000 no-shows can cost the healthcare system about $7 million according to a study’s findings. These costs may be even higher in some settings like radiology departments because of their resources such as X-Ray and MRI machines. With the high costs of the machines, healthcare organizations may see huge financial constraints when those machines are underutilized.
So why do patients skip out on their appointments? It boils down to a number of patient, environmental, financial, and scheduling-related reasons such as:
- Fear and anxiety (a radiology department setting can trigger these feelings in some patients)
- Improved health condition (patients skip appointments when they feel better)
- The time of the scheduled appointment (patients may forget their appointments)
- Poor weather conditions
- Language barriers
One of the most effective ways to reduce patient-no shows is through appointment reminders via text messages. With an automated front desk solution, you can text appointment reminders and confirmation requests to your patients. Once their appointments have been scheduled, patients receive a link to fill out their intake forms ahead of time. By the time your patients walk through the door, they’ll be all set for their imaging procedure.
Sidebar: RamSoft’s pioneering Imaging EMR, OmegaAI, is a medical imaging SaaS solution that connects systems, practices, physicians, and patients for access to complete medical imaging records. OmegaAI offers an automated front desk functionality…one of the many time- (and cost!) saving medical imaging workflow innovations it provides!
Make data-driven decisions
Without a clear view of your organization’s financial and operational performance, do you really know how you’re doing as a business? In mere seconds, you can uncover this type of data and other important insights with a cloud-based or a cloud-native radiology business intelligence tool.
Traditionally, healthcare hasn’t used business data at the same level of frequency and depth compared to other industries. Rather than investing in technology such as data visualization and reporting systems or apps, it has been more common for healthcare providers to invest in clinical information systems instead.
The power of business intelligence shouldn’t be underestimated though. In recent years the healthcare industry has shifted toward leveraging business intelligence and data visualization applications to drive overall operational efficiency and business optimization. A growing amount of research revealed that users make better decisions (or at least feel more confident in the decisions they make) when they see data in tables or graphics that are easy to interpret and understand. With data presented in a clear and consistent manner, users can make informed decisions faster than before.
OmegaAI’s business intelligence & data visualization app, Root, is the answer for radiology practices in need of an application that displays organizational data at a glance. Root’s visual dashboard (operating on OmegaAI’s cloud-native, serverless architecture) provides a clear overview of your enterprise’s performance, key performance indicators (KPI), and financial performance.
If you’re trying to understand where you should reduce costs and what your most profitable and underutilized services are, business intelligence will provide you that clarity.
Even with all the technological advancements made within the field of radiology, it had been traditionally common for patients to carry burned CDs with them as they move from one hospital to another. Not only was this burdensome for both patients and care providers, but there were also a few problems and risks related to this method of sharing images:
- Patients could lose their CDs
- CDs could get damaged and become unreadable
On top of that, each CD burner manufacturer had their own approach to storing the images, reports, and image viewer on the CD. In situations where CDs were damaged, the radiologist may have been able to view or retrieve all the images.
Without a doubt, there’s plenty of room for improvement in how image exchange happens between health systems. One of the easiest and secure ways to share images is with RamSoft’s medical imaging patient app, Blume. Blume is an app that is available with the world’s first Imaging EMR software solution, OmegaAI – patients simply just need to download the app from Google Play or the Apple Store to share their images and reports from their smartphones with their healthcare provider of choice.
OmegaAI: The World’s First Imaging EMR
OmegaAI is purpose-built to drive sustainable ROI, seamlessly connect doctors and patients using the same platform, prevent delayed care, enable sharing with consent, foster patient autonomy, and automate the entire patient journey from referral to study results.
Seamless interoperability and data sharing across healthcare environments is OmegaAI’s biggest accomplishment, shared Carlos Quintero, Director of Implementation at RamSoft.
Thanks to its proprietary cloud-native, serverless design, OmegaAI streamlines the delivery of results for patients and referring physicians, effectively removing the expenses related to printing film images and burning CDs, which in turn translates into increased cost savings for today’s healthcare providers.
Healthcare organizations – particularly radiology practices and departments – can expect decreased wait times and an accelerated diagnosis process by using OmegaAI, pointed out Quintero.
Improve your bottom line
These cost-cutting approaches can help radiology departments and imaging facilities maximize their budgets without negatively affecting the patient experience. Luckily, it’s never too late to try new strategies or implement Imaging EMR software to enhance your radiology workflow.
Interested to know how else RamSoft’s medical imaging SaaS solutions like OmegaAI can save you time and money while mobilizing faster, empowered care?