Submit a Problem Report

If you use our 6.0 version please take a few seconds to watch our video on “How to Submit a Problem Report with RamSoft” to learn how you can report an issue directly through our software. If you have an older version or wish to contact our Support team through this webpage, please complete the form below.

How to Report an Issue with RamSoft

Please fill out the form below. A RamSoft Support Representative will contact you shortly.  

Open Support Case

RamSoft Support is provided in accordance with our Service Level Agreement.

DISCLAIMER: In order to comply with HIPAA regulations we ask that you provide just the patient ID or accession number. Please keep in mind that communications via email over the internet are not secure, so we ask that you do not include personal identifying information such as patient name, birth date, or personal medical information in any case updates or emails you send to us.