Post-Installation Services
We offer applications and clinical training, backup option plans, and round the clock support to ensure your post-installation experience with RamSoft runs as smoothly as possible.
Applications and Clinical Training
We Make the Transition as Efficient as Possible
Our application specialists provide training specific to the roles and needs of each user. We offer individual and/or group training sessions to facilitate a smooth transition to our software. Training clinical users are the key to a successful deployment. Our team will train your staff to use our digital imaging solution efficiently and effectively to maximize its inherent benefits and increase staff productivity.
RamSoft e-Learning
Become a Certified User of RamSoft’s Software Solutions
We offer over 22 courses, covering more than 100 software procedures. You can choose to do a refresher course on certain features or learn a complete application.
Customer Experience
Highest Level of Customer Satisfaction
RamSoft customers have access to innumerable resources that will educate every user on how to make the most of each solution. In addition, a proactive Customer Experience Manager works with each RamSoft customer — big or small — to ensure our products are helping our customers to accelerate productivity, stimulate business growth, automate workflows, and above all, improve patient care.
RamSoft Backup Option Plans
High Performance, Redundant and Fault Tolerant Solutions
Data redundancy and fault tolerance are extremely important considerations when it comes to your organization’s patient data. As such, we’ve developed a seven-tiered backup plan for virtualized server environments. Depending on your facility’s needs, our backup plans range from the VNA plan—developed as a safeguard for disaster recovery situations—to the Diamond Plan—developed to provide the highest performance and redundancy solution for customers.
RamSoft Support
Cut Downtime and Increase Profits
Our Customer Support team is available Monday – Friday, 6AM – 10PM EST. We also provide 24/7 emergency support for customers that are under the RamSoft Support Agreement.
