Our application specialists provide training specific to the roles and needs of each user within a facility. We offer individual and/or group training sessions to facilitate a smooth transition into each new production environment. Training clinical users is the key to earning a large return on investment from any digital solution. Our Professional Services team will train your staff to use our digital imaging solution efficiently and effectively to maximize its inherent benefits and increase staff productivity.

Our e-Learning University is a web-based, on-demand environment for educating clinicians on RamSoft’s software solutions. With over 22 courses, covering over 100 software procedures, our courses are perfect for those who require a refresher course on certain features or need to learn a complete application.

Data redundancy and fault tolerance are extremely important considerations when it comes to your organization’s patient data. As such, we’ve developed a seven-tiered backup plan for virtualized server environments. Depending on your facility’s needs, our backup plans range from one, being our VNA plan—developed as a safeguard for disaster recovery situations—to seven, being our Diamond Plan—developed to provide the highest performance and redundancy solution for customers.

Our Customer Support team is available Monday – Friday, 6AM – 10PM EST. We also provide 24/7 emergency support for customers that are under the RamSoft Support Agreement.