5 Productivity Reports to Increase Efficiency in a Radiology Practice

5 Productivity Reports to Increase Efficiency in a Radiology Practice

Running frequent reports is crucial for radiology practices to expertly analyze data, pinpoint weaknesses and develop informed action plans to maximize ROI and improve patient care. In fact, there are five very specific metrics that every radiology practice should monitor to improve patient turnaround times, increase referrals, decrease cancellations and improve time management. Learn what reports your radiology practice should be running to maximize your profitability below.

1. Referral Sources


Analyzing patterns is a great way to pinpoint your highest and lowest physician referrals during each month or quarter. Running these reports is important for your marketing team to evaluate and plan a good strategy on how to increase referrals based on specialty. Sometimes, the solution is as simple as communicating the various services based on the type of practice/specialty and educating new staff members from your referrer’s office.

Male Doctor Rise Bar Chart Illustration in Vector

2. Average Report Turnaround Time by Radiologists

By analyzing report turnaround times, you can identify outliers that ultimately lead to dissatisfied patients and referring physicians. This should be looked at as a whole, but also by modality, subspecialty and referring physician to name a few. Based on the metrics, you can work with your radiologist to determine what changes need to be made and compare SLAs (Service Level Agreements) you may have with your local radiologist or teleradiology providers. When reviewed on a daily basis, outliers can be identified before they become a problem.


3. Reimbursement Reports

Cash flow and account receivables are extremely important to stay on top of considering the reimbursement cuts the industry is dealing with. So it’s paramount that you perform regular audits. Your review could show that a particular carrier is behind 45 days, when it’s typically paying in 25 days. Upon review you may find that a communication update including all claims containing a new data point was overlooked. Performing regular audits also helps when comparing bill rate versus actual payment. You may find you’re not being reimbursed for your negotiated rates due to an issue or change in the carrier’s database.


4. Canceled Appointments and No Shows

Running frequent reports is crucial to decreasing no shows, improving patient service and saving money. Analyzing reports for trends that lead to no shows, such as failures to send appointment reminders, failures to confirm appointments in advance and sending appointment reminders via phone versus email, will help you construct effective solutions to reverse each trend. Not only will identifying and resolving these issues lead to better customer service, but it will save your practice money in the long-run.


5. Time Management

Running reports to identify the busiest and slowest times of the week is a great way to adjust staffing shifts. This enables you to effectively schedule staffing coverage for each modality as well. For example, you can identify what times you require multiple technologists to manage high patient volumes on certain days and to coordinate lunch breaks effectively. The goal is to limit overtime (especially for shifts scheduled early in the day), so staff members can work more effectively and under less stress to increase their productivity.



About the Author:

Ryan Furlough, BSCPE, CPAS Ryan has worked in Medical Imaging services for over a decade in various operational and technical leadership positions. He holds a B.S. in Computer Engineering from North Carolina State University where he graduated with honors and professional certification in PACS (PARCA). Ryan has also been active in industry group such as HIMSS where he was part of a workgroup that developed HIMSS Telemedicine Services RFP. He currently serves as the Director of Professional Services for RamSoft.

Leave A Comment