Software Support Specialist - California
Position: Software Support Specialist
Location: Rancho Cucamonga, CA
Type: Permanent
Start Date: Immediately
Overview
We are currently looking for a Software Specialist to join our Customer Support Team at our USA headquarters, located in sunny southern California. The successful candidate will be responsible for supporting RamSoft’s industry-leading PACS & RIS software products, and will be a key team member in maintaining our top-ranked standing in quality customer service.
This position requires that all screened applicants must have strong communication and problem-solving skills, and the ability to work with a moderate level of supervision. A university degree or college diploma in a computer-related field is required.
Primary Duties
- Act as first POC (point-of-contact) during shift hours with all customers through telephone, voice messaging and e-mail communications
- Problem identification of customer issues and providing solutions by following troubleshooting guides, accessing knowledge bases and researching answers
- Assist customers with complex issues by guiding the client through corrective steps and escalating unresolved problems to management
- Partner with product development and quality assurance teams to improve product features and performance specifications
- Participate in the testing and deployment of system updates
- Update job knowledge by enrolling in ongoing career development training sessions
Required Skills
- A degree or diploma in computer science, engineering, communications, information systems, health informatics or related discipline
- New graduate with 1 year of working experience (including co-op, internships and apprenticeships)
- Experience troubleshooting software within a Windows environment - Windows Server, XP\Vista
- Excellent verbal and written communication skills, and the ability to interact with customers in a professional and courteous manner.
- Strong problem solving and analytical skills
- Knowledge of relational databases
- Intermediate knowledge of SQL
- Working knowledge of LAN/WAN environments and protocols
- Working knowledge of VPNs
- Able to produce well written and detailed documentation
Desired Skills
- Understanding of DICOM
- Understanding of HL7
- Familiarity with the Medical Imaging Workflow
- Prior knowledge\experience working with medical software such as a PACS or RIS/HIS
RamSoft offers a competitive compensation and benefits package.
To apply please send your resume and cover letter to jobs@ramsoft.com. |
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